Soft Skills
Strengthen communication, collaboration, and customer empathy with immersive conversations and decision practice. Build habits that transfer to daily work.
- Active listening and clear messaging
- De-escalation and conflict resolution
- Customer empathy and relationship building
+14
CSAT points within 60 days
29%
Fewer escalations after training
47%
Improvement in clarity and tone
What you get
A practice system for human skills across roles and regions.
Conversation Labs
Six-scene role plays with avatars. Practice feedback, negotiation, and cross-team alignment.
AI Coaching
Immediate feedback on tone, empathy, and outcome. Suggestions with rewrites and exemplars.
Team Challenges
Collaborative scenarios build trust and shared language for tough moments.
Case snapshot
Global support team trained on de-escalation and clarity. CSAT +14, escalations −27%, first-contact resolution +9 points in 8 weeks.
Soft Skills FAQ
Managers, sales, customer support, project teams, and any role that relies on communication or collaboration.
Yes. Scenes, rubrics, and exemplars are tailored to your cultural values and customer standards.
Scenario scores, sentiment and clarity metrics, coaching themes, and optional linkage to CSAT or NPS.