Go-live readiness
Implementation handoff readiness
Ensure teams can run the process after go-live. Validate handoff readiness with scenario checks that prove partners and customers understand responsibilities, escalation paths, and critical workflows.
Problem
Implementations often succeed technically but fail operationally after handoff. Ownership is unclear, edge cases are untested, and teams lack confidence—driving escalations and slow adoption.
Outcome
Cleaner go-lives: fewer escalations after handoff, clearer responsibilities, faster stabilization, and measurable readiness evidence for project governance.
FAQ
Common questions
Best practice is pre-go-live, at handoff, and 2–4 weeks after go-live to catch real-world edge cases.
Yes—scenarios can test RACI understanding and escalation choices for all parties.
Readiness scorecards by role/persona and a prioritized gap list to resolve before handoff.
Typically—because common missteps and confusion points are caught and coached early.
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