Adoption & onboarding
Customer onboarding
Turn onboarding into measurable readiness. Learners practice the exact workflows, customer conversations, and decisions they will face—then receive feedback and scorecards that show where they are ready and where to coach.
Problem
New customers often “finish onboarding” but still struggle to apply the product in real situations. Training is inconsistent, knowledge is forgotten quickly, and teams lack evidence of readiness—driving churn, support load, and slow time-to-value.
Outcome
Standardized onboarding that builds real-world capability: faster time-to-value, higher adoption of key workflows, fewer avoidable tickets, and clear readiness signals for every learner, cohort, and account.
FAQ
Common questions
Videos explain features; simulations test decisions in realistic situations. You get evidence of readiness, not just completion.
They work through short scenario decisions tied to your onboarding milestones—setup, first workflows, common blockers, and customer-facing moments.
Yes—scenarios, terminology, and scorecards can be aligned to your product, ICPs, and rollout plan.
Cohort scorecards, gap patterns, and recommended coaching actions. Results can be shared with CS, enablement, and leadership.
Want this use case tailored to your roles?
We generate scenarios, decision points, and scorecards in days.