"Welcome! In this simulation, you'll step into the shoes of a sales representative in the competitive world of computer electronics retail. Your mission is to engage with Sean, our customer persona, and navigate through the challenges he presents using your CRM expertise. Make strategic decisions in each interaction, and aim for the best outcomes!"
Alex, CoachUnderstanding Customer Needs Using CRM Tools
This simulation challenges sales reps to effectively use CRM tools to understand and respond to customer needs. By engaging with realistic customer scenarios, you'll navigate through conversations that test your ability to leverage CRM insights.
Your Journey
Nano Module
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1 Understanding Customer Needs Using CRM Tools
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2 Demonstrating Product Features with Augmented Reality
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3 Integrating Omnichannel Retailing Strategies
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4 Using Data Analytics for Inventory Management
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5 Resolving Technical Issues with POS Systems
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6 Enhancing Customer Interaction with Chatbot Assistance
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