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This behavioural assessment course is designed for the Change Manager in the Financial Services industry. It evaluates how effectively the Change Manager communicates strategic pivots, handles resistance, listens to concerns, aligns teams during reorganisations and new system rollouts, and makes leadership decisions that influence adoption, readiness, attrition risk, productivity impact, communication clarity, and stakeholder support.

Assess the ability to communicate change priorities clearly during digital transformation, regulatory shifts, reorganisation, and AI-enabled operating model changes. Evaluate how effectively the learner identifies resistance, listens to employee and stakeholder concerns, and converts feedback into practical change actions. Assess decision-making trade-offs that balance customer impact, risk controls, productivity, employee readiness, and speed of adoption. Evaluate stakeholder management behaviours that build support across frontline teams, risk, compliance, operations, technology, and senior leadership. Assess leadership behaviours that reduce attrition risk, shorten productivity dips, and sustain engagement during strategic transformation.

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